As a Care Coordinator in the Aging & Disability Services Division of Seattle Human Services, Daniel McCoy is instrumental in supporting older citizens, adults with disabilities, and family caregivers throughout King County and Seattle. In a recent Seattle Human Services profile, McCoy discusses his work, motivation, and how his role has changed over the last two years.
As stated in a Seattle Human Services press release, “The Care Coordination Program supports clients with staying in their homes as they age,” McCoy’s primary duty is to help clients keep their independence at home. His desire to have more hands-on experience helping clients—more precisely, “to directly approve items for a client that will support a more conducive mobile life”—led him from the Washington State Department of Corrections to his current role. His move signifies a change from managing containment to facilitating the vulnerable’s independence and assistance.
The difficulties that his customers confront have changed along with his employment at Seattle Human Services. McCoy reports that the number of clients dealing with mental health concerns has significantly increased, making it more difficult for them to interact with an already intricate system that is meant to support their independence. “We have seen an increase in clients who are experiencing mental health barriers that require more support,” said McCoy. According to Seattle Human Services, his job is to help these people navigate the bureaucratic complexities and make sure they get the attention and assistance they require.
Taking delight in the successful results of his efforts, McCoy says, “I love seeing my people succeed in life.” He highlights the value of providing fair service, claiming that he serves as “an agent of equity” by understanding each person’s particular circumstances and providing the necessary assistance. These principles impact McCoy’s dedication to his work and the community he serves in addition to supporting the organization’s overall racial equity objectives. “Be kind to yourself. We will make mistakes,” he acknowledged, emphasizing that learning from these errors is crucial for improvement, a statement obtained bySeattle Human Services.
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