The City of Lewisville is streamlining the process for residents to inquire about services and report issues with the recent rollout of its “Ask MYLV” customer service bot, an AI-driven tool designed to enhance the online user experience on the city’s website. As reported by the city website, Ask MYLV is now operational in theCity of Lewisvilleafter 8 a.m. on Monday and equipped with features like web chat and text messaging to field questions or service request submissions.
While the bot functionality signals a step towards futuristic customer engagement, it’s still mastering the ropes, quite literally learning on the job, querying it even on subjects they might already be familiar with. The idea here, according to city officials, is to contribute to its learning curve; a more robust bot resulting from such communal nurturance can offer precise responses over time. Engaging with the bot is as simple as clicking the purple and white icon on the website, or texting “Hello” to 855.605.6958 to initiate a conversation.
This initiative by the City of Lewisville underscores a commitment to both technological advancement and responsiveness to community needs. Ask MYLV is not just a convenient solution but it represents a bridge between the city’s administration and its citizens, where information about city services, contact with city staff, and signing up for updates can be achieved through simple, automated interaction.
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