Ramsey County Honored with Tyler Technologies VSO Excellence Award for Advancements in Veteran Racial Equity Analysis

Ramsey County’s commitment to better understand and effectively serve its veterans has not only improved its internal processes but has also earned it the Tyler Technologies VSO Excellence Award – Awesome Organization. This recognition comes as a testament to the Veteran Services’ dedication to enhancing the quality of their client data for more precise racial equity analysis. As reported on the county’s

official website

, the improvements include gathering missing data, implementing a monthly data quality check, and ensuring that new records are complete.

Efforts have been underway since 2019, and they have decidedly managed to reduce significantly the number of records missing critical race information. This plunge from 52% to 11% is indicative of a larger commitment to informed decision-making, aimed to squarely address the disparities in service delivery among the county’s veterans. According to information obtained from the

county’s website

, these changes have allowed for more accurate racial equity assessments, guiding policy development with vital data-driven insights.

The lack of race data in the past created a blind spot for the department, hindering their capacity to conduct meaningful racial equity analysis. The recent overhaul in data management practices sets a precedent on the importance of data quality, not just for bureaucratic maintenance but as a crucial factor for equitable service delivery. Prior to these changes, many veteran records were incomplete, leaving the department to navigate without a full understanding of who they were serving and how effectively their services reached every community.

By embracing this data-quality-centric approach to service, Veteran Services aims to continue to better serve all segments of the veteran population. Their partnership with technology to specifically improve those records was the lever in making their strategies more inclusive and equitable, as they strive to perpetually narrow down the gap. By prioritizing data quality and utilizing technology in such a disciplined way, Veteran Services clearly demonstrates their ongoing commitment to racial equity, as highlighted by their recent award acclaim.

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